Help & questions
Help with your number and inbox
Find the next step for setup, incoming messages, payment status or an existing subscription.
Before you choose a plan
What does the service include?
Your number is assigned to your account during its active paid rental. Receive customer enquiries, everyday SMS and verification codes from compatible services in your browser. Calls and outgoing SMS are not included.
Do I need a SIM or an app?
No physical SIM or eSIM setup is required to read messages in the web inbox.
Will a verification service accept my number?
Acceptance is decided by each service and can change. We do not guarantee acceptance by WhatsApp, Telegram, Google, banks or other services, or a particular line-type classification.
Messages and payment status
I paid, but my number is not active yet. What should I do?
Open the payment status shown in your account. Returning from Stripe does not by itself mean that a number is ready. Follow the current status before starting another purchase, and contact us if you need help.
My number is active, but no SMS has appeared.
Check the destination number, the active rental period and the selected inbox filter. A sender may delay or reject a message. If the account shows a loading error, retry it before treating an empty view as a delivery result.
Can I read SMS after my rental has ended?
Number and inbox access ends when the paid rental period ends unless a successful renewal extends it. A new rental has a separate inbox. Previous rental messages are not transferred to it.
Billing and renewal
Where are my invoices and payment methods?
Manage Billing in your account opens Stripe to manage payment methods, invoices, billing details and renewal cancellation.
What happens when I cancel renewal?
When you cancel renewal, access continues until the end of the period already paid for. Numbers bought together in one order share a subscription. Cancelling that subscription affects every number in that order.
Can I keep the same number?
Plans renew automatically. Each successful paid renewal keeps the same number and inbox active. A previously rented number is not guaranteed to be available again after access ends.