Terms of Service

Contact

Contact contact@rentuknumber.com about these terms, your account or a purchase.

What the service provides

We provide access to a private UK +44 mobile number and a web inbox for incoming SMS during an active paid subscription. You can receive customer enquiries, everyday messages and verification codes from compatible services.

Incoming SMS only. Calls, emergency calls, outgoing SMS, mobile data, physical SIMs and eSIM connectivity are not included. The service is not a replacement for an emergency telephone service.

Each sender decides whether to accept a number and whether to send a message. We do not guarantee acceptance by a particular service, delivery of every message, or a particular number classification. Check the requirements of any service you intend to use.

Your account and responsibilities

You must provide accurate account information, keep your sign-in details secure and have authority to act for any business whose account you use. Tell us promptly if you believe your account has been accessed without permission.

Use only accounts, communications and verification processes you are authorised to access. You are responsible for the information you share with customers and other senders when using your number.

Prices, payment and number assignment

The selected plan, billing period, number quantity and price are shown before payment. Charges are based on the price and quantity confirmed at checkout. Prices in our catalogue are in GBP.

Stripe processes payments. A checkout return page alone does not confirm payment or number assignment. Your numbers are assigned after payment has been verified and setup is complete. Contact us if payment has been taken but your numbers have not appeared.

An assigned number is available for your use during its paid service period; it does not become your permanent property. A specific number or its availability after a subscription ends is not guaranteed.

Renewal and cancellation

Subscriptions renew automatically at the selected billing interval unless renewal is cancelled. A successful paid renewal keeps the same number and inbox active for the next paid period.

Open Manage Billing in your account to manage payment methods, invoices, billing details and cancellation through Stripe. Cancelling renewal keeps access available until the end of the period already paid for.

Numbers purchased together in one order share a subscription. Cancelling that subscription cancels renewal for all numbers in that order. The current service does not offer separate cancellation of individual numbers within that subscription.

When paid access ends, number and inbox access ends. The number may later be assigned again with a separate inbox; your previous messages are not shown to the next customer. Keep another way to recover important third-party accounts before access ends.

Acceptable use

Use the service lawfully and respect the rights of others and the rules of services you contact. Do not use it for:

• Fraud, phishing, impersonation, harassment or other unlawful activity.
• Accessing another person’s accounts, messages or verification codes without permission.
• Evading account restrictions or identity checks in breach of law or a third party’s terms.
• Attacking the service, bypassing access controls or attempting to view another customer’s inbox.

Availability and service problems

Delivery and access can be affected by maintenance, connectivity, telecommunications networks or third-party service decisions. We do not promise uninterrupted availability. Contact us if the service is not working as described so we can investigate.

Access may need to be restricted to address unlawful use, a security incident or a legal requirement. Any restriction and any payment remedy remain subject to applicable law.

Refunds and your legal rights

Refund requests are reviewed individually, taking account of the service provided, the issue reported and your rights under applicable law. Contact contact@rentuknumber.com for a refund or statutory cancellation request. Stopping renewal in Stripe does not itself request a refund.

Nothing in these terms removes mandatory consumer rights or excludes responsibility that cannot lawfully be excluded. Where the law provides a remedy for a service that is not supplied as agreed, that remedy remains available.

Changes and contact

The date above identifies this version. Updates apply subject to applicable law and any notice or agreement that law requires; they do not retrospectively remove rights relating to an existing purchase.

For questions or complaints, email contact@rentuknumber.com. You can also use Contact us in your account profile.