Refund & Cancellation Policy

How to request a refund

Email contact@rentuknumber.com or use Contact us in your account profile. Include the account email, an order or invoice reference if available, and a short explanation of the problem and the outcome you are requesting.

Do not send passwords, verification codes or full payment-card details. We may ask for enough information to identify the purchase and investigate the issue.

How requests are reviewed

We consider what was purchased, whether a number was assigned, the service actually provided, any payment or technical error, and applicable legal rights. No request is automatically approved or rejected solely because a number has been assigned.

Contact us if you were charged but your number was not assigned, a charge appears incorrect or duplicated, or the service did not work as described. We will review the circumstances and explain the outcome and any available remedy.

A third-party service may refuse a number or choose not to send a message. We do not guarantee acceptance or delivery by every sender. A request about a missing verification message is considered in light of what was promised, the available service information and your legal rights.

Cancelling renewal

Use Manage Billing in your account to cancel renewal through Stripe before the next renewal is charged. Access continues until the end of the period already paid for.

Numbers bought together share one subscription. Cancelling it stops renewal for all numbers in that subscription. Individual numbers within the same subscription cannot currently be cancelled separately.

Cancelling renewal does not automatically refund a previous payment. If you also want a refund or wish to exercise a statutory cancellation right, send a separate request to us.

Statutory cancellation and consumer rights

If you purchase as a consumer and UK distance-selling cancellation rules apply, you normally have 14 days after entering the service contract to exercise the right to cancel. Different rules or additional rights may apply where you live.

Starting setup or assigning a number does not by itself remove a statutory cancellation right. Any charge for service supplied during a cancellation period, or any loss of that right, applies only where the legal conditions have been met.

To exercise a cancellation right, send a clear statement to contact@rentuknumber.com identifying your account and purchase. You do not have to use the Stripe renewal-cancellation control to submit this request.

This policy does not restrict mandatory rights relating to services that are not supplied as agreed. Where applicable law requires a refund or another remedy, those requirements take priority over our individual review process.

Optional cancellation notice

You may use the wording below to exercise a statutory cancellation right, but any clear statement is acceptable. Complete the details that identify your purchase and send the notice to us.

• To: contact@rentuknumber.com.
• I hereby give notice that I cancel my contract for the following service: [service and order reference].
• Ordered on: [date].
• Consumer name and address: [your name and address].
• Account email: [email used for the purchase].
• Date of this notice: [date]. Signature is needed only if the notice is sent on paper.

Refund processing and follow-up

When a refund is approved or required by law, we arrange it through the payment provider, normally to the original payment method. We will confirm the amount and the action taken. Refunds due under applicable law are handled within the required legal timescale; bank processing can affect when the credit appears.

Where the UK statutory distance-selling cancellation rules require a service refund, we make that refund without undue delay and within 14 days of being informed of the cancellation. We do not charge a fee for making that statutory refund.

Refunds are reviewed and handled manually; submitting a request or cancelling renewal does not trigger an automatic refund. We will explain any effect a refund or cancellation has on continued access to the relevant numbers.

If you disagree with the outcome or need an update, reply to contact@rentuknumber.com with your purchase reference. This does not prevent you from using any complaint or dispute rights available under applicable law.